You want to cancel your credit card. Before you pick up your scissors, know this: Canceling a credit card the right way involves more than simply snipping it in two. It requires you to follow specific steps to close the credit card account for good with the least damage to your credit scores.
Reasons to cancel a credit card
You may decide to cancel a credit card out of a desire to avoid excessive spending or if the terms of the card (such as annual fees or a high interest rate) are no longer friendly.
It makes sense to cancel cards that are unnecessarily costing you money. While you can request a lower interest rate by contacting the card issuer, there is no guarantee the issuer will respond favorably. “You want to close accounts that have very high interest rates attached to them,” says David Jones, the president of the Association of Independent Consumer Credit Counseling Agencies. Credit cards that charge annual fees are another good target for cancellation if the issuing bank proves unwilling to waive that fee.
The opening of a new credit card account can also be a good time to close another. After taking advantage of a great balance transfer credit card deal or a big sign-up bonus on a new rewards card, consider canceling an old card, Jones says.
Before you cancel a credit card
Prior to closing any credit card account, you need to consider the possible effect on your credit scores. And just because you cancel a credit card doesn’t mean that its payment information comes off your credit report right away.
In the case of open accounts, “positive credit data can stay on the credit report indefinitely,” says Craig Watts, a public affairs manager for FICO, the company that created the most widely used credit score. Closed accounts with zero balances and no associated negative information typically remain on a credit history for 10 years from the date they are reported closed. “This allows the positive information to remain longer than most negative information,” says Rod Griffin, the director of public education with credit bureau Experian.
That’s because bad marks on your credit report have an expiration date. “Negative data such as late payments and foreclosures need to come off the credit report after seven years, by federal law,” Watts says.
Adds Griffin, “If the account is never again positive, is charged off and sent to collections, the original account and any subsequent collection account will be deleted at that time.”
In addition, potential lenders take into account the amount of credit still in use once a card and its associated credit limit are closed. That’s because credit bureaus and lenders are interested in what is known as your balance-to-limit ratio, also known as the utilization ratio, which compares the amount of credit being used with the amount of total credit available to the borrower.
“The ratio is more important today than how much available credit you have,” Griffin says. From a lender’s standpoint, “a low balance-to-limit ratio is a strong indicator of good credit risk,” he says. To offset the closure of one account, for example, you can request a credit limit boost on another card in order to maintain a favorable ratio.
Depending on your total available credit, closing a credit card account with a high credit limit could hurt your credit scores, particularly if you have high balances on other cards or loans. “To close card accounts without impacting one’s credit score, you need to have zero balances on your credit report for all of your active credit cards. That’s because if you have zero balances, your credit utilization rate is therefore zero, and you can’t raise it — and potentially hurt your score — by closing one or more of the active card accounts,” Watts says.
Old credit is the best credit
The age of a credit card account is also an important consideration. “The time an account has been open is a factor in credit scores,” Griffin says. “A longer positive history is beneficial to credit scores. So, closing an older account in theory could have a more negative impact.”
How negative? There’s no single answer, Griffin says. “Credit scores weigh everything in a person’s credit history in relation to each other. So, for one person, closing an older account can represent higher risk than it does for another person solely because of the unique nature of their overall credit histories.” If you are young and have a short credit history, closing the account could hurt your credit scores more than if you are in your 50s and have a much longer credit history. As stated earlier, closing the account doesn’t wipe that account history off your report, so if you open a new credit card with more attractive terms to replace the card you’re canceling, your credit scores shouldn’t take a big hit.
Credit card cancellation, step by step
Provided you have considered these issues and have another credit card you can make charges on, you are ready to cancel your credit card. Closing an account the right way takes a little time, patience and organization. Use the following steps:
1. Know who to contact. To begin the process of closing the account, gather and write down the customer service number and the mailing address you’ll need. The customer service number is on your credit card, monthly statement and the issuer’s website; the mailing address is also on the website and the monthly statement.
2. Pay down your balance in full. Pay off your credit card in full or, if you can find a balance transfer card with better terms, transfer the balance. You can’t completely close a card until the balance is paid. If you don’t want any more charges accrued to the card until the balance is paid, contact the issuer and ask that the card be frozen until the balance is cleared and the card closed.
3. Deliver the news. Once you reach the bank’s customer service representative, confirm that the balance on your credit card is zero. Do not assume that the balance is zero because you paid the total amount on your most recent bill. Interest may have continued to accumulate between the time the issuer sent the bill and your payment was made. (That leftover amount is called “residual interest.”)
Once you’re certain the balance is zero, inform the issuer that you are canceling the card. While some credit card companies will allow you to cancel without speaking to a representative, other may be less obliging. “Be prepared to have the customer service rep try and talk you out of closing your account. They will be very convincing, so if this is what you decided, then tell them politely again by letting them know you want the account closed immediately,” says Lou Rodriguez, the founder of the National Association of Credit Responsibility and Accuracy, a consumer advocacy group. The reason for this hard-sell approach is simple: It costs banks more to find new customers than to retain existing cardholders. If you are convinced you want to cancel, remain firm. Tell the rep you want it noted that the account is being closed at your request. Ask for a name and address you can write to with a notice of your card cancellation and note this along with the call details, including date, time and a way to identify the representative you spoke to.